Terms & Conditions
Placing An Order
You can make a purchase by browsing our website and adding products to the shopping basket. You then have the option to place your order online or over the phone on 01332 603492. All good must be paid for in full before they are despatched. If you place your order online you will be transferred to a secure payment page operated by Protx where you will be asked to enter your payment and delivery details. Your Billing Address is always the address your payment card is registered to NOT the delivery address; you will be asked to enter your delivery address separately so you can specify a different address at this point.
Once you have placed you order online, your bank will “reserve” the payment on your card until we authorise the payment at our end of the system. This will be done once your order has been processed and we have advised you of the expected delivery date. If there is likely to be a delay in delivery of your goods beyond that specified on the website against that item, we will contact you and advise the expected delivery time and rewquest you contact us to advise how you wish to proceed.
If we cannot fulfil your order within 28 days of ordering, we reserve the right to cancel your order. As we do not take payment until we can confirm your order, no money will have been taken. However, if you decide you would like to wait for an item to come in and place a reservation order, we will take payment to reserve the item ad then email you to advise the delivery date once it is back in stock. You can cancel your order at any time up to 5 working days before the due date without penalty. However, cancellation within 5 working days of the due date will incur charge of 50% of the value of the item.
Please note that if you have ordered a custom item, including but not restricted to: a custom rug, Dirt Trapper mat, cut to length runner or stair rods, full payment will be taken at the time of processing the order and the items are non-refundable. See returns policy for further details.
Online Payment Security
All of our online transactions are done via SagePay. SagePay is an independent secure payment system which ensures all orders placed via our website are placed using Secure Socket Layer (SSL).
When you enter your card details, billing address and security digits online, they are sent away from our website to SagePay. The system then encrypts your data so it cannot be seen by anyone viewing your order and prevents any personal information accidentally being revealed to anyone using the internet.
The system checks the validity of your card and your name, address and postcode as well as the amount available to spend. A message is then sent to you to advise whether your payment has been accepted for the next stage, the same message is sent to us to advise the status of your payment (authenticated/rejected). Once we have processed your order and your goods are ready to be despatched, we will then authorise the payment at which point your payment is taken from your card. Some of your details are stored securely on our website, such as your address and delivery details so you don’t have to enter these each time you want to buy something. However, you will need to enter your payment details each time you order online as this information is not kept on our website.
If you choose to order over the telephone, your payment is put through SagePay’s system manually by us. Again your details are encrypted and, once entered, we cannot see your card details apart from the last 4 digits nor your security digits. Your card number is held in our order system against your account details but, again, this is encrypted so only the last 4 digits are visible to us. We do not hold your security digits on file. If you place a further order via the telphone, you will always be asked for your security digits to process the payment.
Out Of Stock Items
We do our very best to ensure that the vast majority of our rugs are in stock, however occasionally we may be out of stock of a certain design or size. If this is the case we will notify you by e-mail with an estimated delivery date for your chosen rug as well as option to choose an alternative rug or to cancel your order. You may call our sales team on 01332 603492 if you would like to check to see if a certain rug is in stock before ordering.
We make every effort to accurately represent each product we sell. However circumstances outside of our control such as your computer monitor settings can sometimes affect how colours are displayed on your screen and manufacturers can change or discontinue items without informing us.
As the interpretation of colours can vary from person to person please be aware that any descriptions of rug colours on our website are for guidance only. Please also be aware that due to the nature of the manufacturing process there can be some slight colour variation and some slight size variation. These variations will be noted in the description against any rug that this applies to wherever possible.
If you are unsatisfied with the colour of a rug you receive for any reason you may return it for a full refund under our normal 7 day returns policy. We are unable to accept responsibility for or cover the return carriage costs should there be a variation in colour within our images or descriptions. You are welcome to call or e-mail our sales team before you make a purchase to get further information on the colour of a particular rug if you wish.
Product dimensions: These are supplied by the manufacturers and there can be a variance of up to 10% in the actual product to the sizes given, although most sizes are accurate or are within about 1cm of the sizes stated. Sizes are also subject to change by the manufacturer without warning to us. We will update details on our website as soon as we are aware of them.
Your Right To Cancel
You may cancel any order up to the point when we confirm delivery to you free of charge. There will also be no charge if you cancel because the item you have ordered is out of stock.
Any order cancelled once we have confirmed delivery to you, will be subject to an administration charge of £10.
Orders for custom size rugs cannot be cancelled once payment has been made.
Our Right To Cancel
We will not cancel any order without first discussing it with you to try to resolve any issues.
We may cancel your order if:
- The goods you have ordered are unavailable for any reason and we are unable to contact you
- We are unable to deliver to your area for any reason
- There is a query regarding your payment which we have been unable to resolve with you
- We contact you regarding your order and we do not receive a response within 7 days of our initial contact. We will make up to three attempts to contact you in this time but failure to respond will automatically result in cancellation of the order.
Our Liability To You
Limitations on our liability to you:
You are responsible for observing and complying with all applicable regulations and legislation which affect your purchase and subsequent use of our goods. This includes obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Please note that nothing in this section of these terms and conditions is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor is it in any way intended to exclude or limit our liability to you.
These terms and conditions apply to your use and viewing of our website www.rugsandthings.co.uk
All content on this website is copyright © Rugs & Things Limited except for photography used under agreement with our suppliers. All rights are reserved. Nothing in this website should be taken as conferring any licence or right to use any trade mark displayed on this website without the prior written approval of the website owner.
You are permitted to download and store, on a temporary basis only, any of the contents of this website provided this is solely to view the website using a personal computer, and to print out copies for personal use and reference. The copying, publishing, transmission to third parties or incorporation into any other work of part or all of the material available on this website in any form is prohibited.
Links to this website are permitted, although we reserve the right to withdraw such permission at any time.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Third party rights
A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
Company Registraton Number:
St James Court
Rugs & Things
PO Box 7767
If any provision of these terms and conditions is held by any court or other competent authority to be void or unenforceable in whole or part, the other provisions of these terms and conditions and the remainder of the affected provisions shall continue to be valid.
These terms and the use of this website and its content shall be governed by and construed in all respects in accordance with English law, and you agree to submit to the non-exclusive jurisdiction of the English courts.